Jacksonville, FL: Today, LAUNCHER.SOLUTIONS (“Launcher”), a technology provider specializing in loan originations, announced the release of its new product offering, appTRAKER CONNECT for its clients using appTRAKER Loan Origination System and launchPAD Loan Origination System. This unified communication tool is the first of its kind, seamlessly supporting two-way communication between lenders and their customers.
appTRAKER Loan Origination System has always provided built-in support for email, SMS text messaging, and faxing without the need for any third-party integrations or contracts. With its new product appTRAKER CONNECT, dealers and customers are now able to communicate back to lenders. Said Nikh Nath, President of Launcher, “In today’s climate, more and more deals are being conducted virtually so creating a two-way communication solution within appTRAKER was a natural evolution of the product. We want our users and their customers to be able to communicate in the way they prefer, and this product facilitates that.”
appTRAKER LOS is the only loan origination system that touts two-way communication for its lenders. CONNECT allows for the sending and receipt of email and SMS text messages, including messages with attachments. Inbound communications can automatically be tagged to the right application, alerting your team in real-time. Documents received can update stipulations automatically. CONNECT also boasts built-in compliance, configurable to a lender’s specific legal requirements.
The increased engagement and connection between lenders and their customers and dealers ensures that there are no lost communications between personal emails, cell phones, and other third-party texting applications. Launcher understands that with this multichannel approach, customer service representatives are able to be more flexible in their problem-solving, and even reduce funding times. CONNECT enhances the user experience for all parties involved, allowing for increased productivity and happier customers and dealers.
LAUNCHER.SOLUTIONS is a technology products and services company built on the foundation of care, understanding. Innovation, and speed. It specializes in loan origination for subprime/nearprime automotive lending institutions, regional banks, and credit unions. Its product offerings include appTRAKERTM LOS for indirect automotive lending as well as consumer direct lending and leasing, myDEALER.CARE dealer relationship management system, and myACCOUNT.CARE customer self-service and communication solution. LAUNCHER.SOLUTIONS has service offerings aimed at helping its clients with projects related to data analytics, data integration, telephony and custom web development. Learn more at http://www.launcher.solutions or call 877.5LNCHER. Follow LAUNCHER.SOLUTIONS on LinkedIn at https://www.linkedin.com/company/launcher.solutions.
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