Customer Solutions

Solutions Specialist

United States · Remote · Full time

You sit between our customers and our software: learning how each lender operates, recommending configurations that fit, and leading implementations through to launch.

Who we are

LAUNCHER.SOLUTIONS builds loan origination and decisioning software for automotive and consumer lenders, with particular depth in subprime and near-prime programs. appTRAKER handles origination, myDEALER manages dealer relationships, and myLOAN gives borrowers a way to reach their lender and manage their accounts.

Lending software has to work in the real world. That means understanding how each customer actually operates, answering quickly, and building practical things that help people do their jobs.

What you will do

Learn how each customer operates, including its lending programs, workflows, policies and vendors
Join discovery calls and demonstrate Launcher products to prospective lenders
Recommend configurations and workflows that fit the way a lender works
Lead implementations from requirements through configuration, testing, training and launch
Coordinate timelines, decisions, dependencies and third-party vendors
Train customer teams remotely and onsite, then stay their point of contact
Investigate questions and issues, and follow them through to resolution
Translate customer needs into product requirements, then test what comes back

What we are looking for

Experience in lending or financial services: origination, underwriting, verification, operations or servicing
A practical grasp of how lending workflows, policies and systems fit together
Experience working directly with customers or business partners
The habit of finding the underlying problem before recommending a fix
Strong written and verbal communication, from frontline users to executives
Enough organization to run several active priorities without losing the details
Comfort learning complex software and explaining it clearly to other people
Willingness to travel occasionally for customer meetings, implementations and training

Helpful technical experience

You do not need to be a software developer. You should be comfortable learning how systems exchange information, and working through technical questions with customers and engineers. Any of the following helps:

Loan origination or servicing platforms
Automotive or consumer lending
SaaS products
Web APIs and JSON
Advanced Excel and SQL
Some JavaScript or HTML

Is this you?

You may have worked in lending operations and found that what you enjoy most is improving the systems and processes around you. You may already be at a lending technology provider and want broader ownership of customer outcomes. Either way, you move comfortably between a customer conversation, an implementation plan, a product question and a technical problem, and when you take something on you see it through.

You will not be confined to one narrow part of the customer journey. There is room here to see problems through, contribute ideas, and make a visible difference in how lenders use Launcher.

Benefits

Fully remote work within the United States
Competitive salary based on experience and qualifications
Performance-based compensation reviews and bonuses
Health, dental, vision and disability insurance
401(k) retirement plan
A team that values care, responsiveness and follow-through

How to apply

Send your application to careers@launcher.solutions. Please include the role title so it reaches the right person.

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